Dont worry. And could I have your name please? Now, if you'll just tell me your phone number. Try to understand this conversation: Guest: "I want to make a reservation" My number is 626-555-1739. A: I will be traveling to Aspen, Colorado. - You'll have to be at West London Air Terminal by 6.00 am at the latest. A: Of course! What kind of room does Mr. Abrams request to stay in? Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Hotel Receptionist: How do you spell your name, Ms. Stephany? STEP 3 - Ask the customer if there is anything else that they can be helped with. Now you have been booked, Ms. Jones. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Making a Hotel Reservation in English - Dialogue - Lingua.com Here is a brief overview of how we receive calls on your restaurants behalf. All Rights Reserved. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. (GEMS)4. A: My name is John Sandals. Hotel Customer Service For Best Customer Experience | Zendesk Reservation Officer: Sure Madam. Steps You Should Follow Step-1: Answer the telephone within 3 rings. Tess, speaking, How can I help you? Have a wonderful rest of your day! Mr. Abrams: Okay, thats fine. How many rooms shall I book for you? B: That's 626-555-1739. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Randall Davis. B: It's a pleasure, Mr. Sandals. May I ask you for a special favor? Well, lets go with that. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. [Okay] And when will you be returning? A: I need a room for a few days. GUEST: I AM CHRISTIAN LABONETE. Your IP: Travel Agent: Okay. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. By the way, how much is it? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hotel Reservation Form Template | Jotform Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. B: Hi, Mr. Sandals. B: I hear you, sir. G: Hello Good Morning Zerah, I would like to reserve a room please. Is that okay with you, Mr. Sandals? Download our free sales script templates and customize them to move leads through your sales process more efficiently. Goodbye. 8. Lonnie Yes. I'd like to make a reservation for this weekend. Hotel: At midday, sir. B: Hello, Mr. Sandals. The IIPS Framework. endstream endobj startxref Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Receptionist: Enjoy the rest of your week! Travel Agent: Okay. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Hotel XYZ (Name of the Hotel), Reception. A: No problem. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? AU2(^Hx oI]$T Are these facilities available for all hotel guests? Taking and making reservation script - SlideShare Client: The Center of Travel.com. You can collect your ticket at the airport booking-office number 4. Read the complete Terms of Use for more information. This is Cherry speaking, how may I help you today? What time do you close tonight? Call Center Mock Calls Script Sample | PDF | Telecommunications What can the agent improve on? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Conversation: 2. Making a Plane Reservation - ESL Fast HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Thanks. Voice Age: Young Adult. A: Certainly. Yes, but you will have to confirm this reservation at least two hours before departure time. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Well, let's go with that. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Now all I need is your phone number. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Caller: Whoo. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. 2. I'm Michelle, at your service. 2. I'm glad we could take care of that for you, [Customer Name]. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. stream My phone number is 626-555-1739. But I like nature most. A: Possibly. Making Room Reservation on Telephone (Practical Training) Hotel: Should you have any questions or requests, please dial 'O' from your room. to report a cancellation. A: I need to reserve a room. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge.