Yes, additional cardholders can apply for Apple Pay using their additional cards. Yes, you can add your card to your compatible device to use Samsung Pay. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. You as a primary cardholder can fully or partially pay the current statement or an individual transaction with your RewardCash ("RC"). Log on to your HSBC Malaysia Mobile Banking app and select generate security code, then transaction verification code. Mobile Secure Key - HSBC MY - HSBC Bank Malaysia If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. See below to find more information for your card type. 452 Fifth Avenue New York, NY 10018-3801 United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. For more details please read our Cookie Policy. To protect your card, keep your device under your personal control at all times. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. What is HSBC Online Document Submission Service? When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. For added security, you will be asked to unlock your device for certain payments from time to time. For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? contain special characters (except _.@-+!#[]()~). Security info is an alternate contact email address or phone number that you add to your account. For example the HSBC bank code is 004. To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. Please check and try again. You can update your details online, if you have a joint account please contact us. Can I opt out of using the Verification Code for Online Transaction service? "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. You will need to generate an additional code from your HSBC Security Device. You'll then need to enter the code to authenticate your transaction. We don't always ask for this. Find the answers and while you're at it, tell us how we could do better. No. 3. Once your plastic card are reported loss, you will not be able to continue to use Google Pay with this card. Fraud alert: Don't fall victim to a scam. You can call us on 2233 3000 to report loss of your device. What kind of purchase transactions are eligible and when do I need to apply? utility bill/ electricity bill/ bank statement. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. Bank Codes & IBAN Lookup Search. The file size must not exceed 2MB for each file. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. HSBC Bank USA, N.A. A security code will be shown. For more details, please speak with your telecommunication service provider. No, you can only have either a physical Security Device or the Mobile Secure Key. Please visit our branches to perform your transactions. Moreover, you can also go to Settings> Wallet & Apple Pay. I am an additional cardholder. If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. The message will ask you to reply to let us know whether the transaction is genuine. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. Scan your HSBC credit card information, or enter the details manually. Can I cancel my "Pay with RC" instructions after they've been confirmed? Then click Continue. There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. Transfers are confidential and automatically protected using SSL data encryption. We will follow up on the case and will notify you when there is any update. You'll need to use your old password to access previous eStatements. Black devices are designated to online banking customers. Alternatively, you can use Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). Update your operating system, web browser and HSBC HK Mobile Banking app to their latest versions to keep them secure. No. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. Huawei and Honor smartphones, which do not support Google Play Store, Contact our call centre to deactivate your physical Security Device and ask for a new physical Security Device to be sent to you with replacement and delivery charges, After receiving the new physical Security Device, log on to online banking and you'll be prompted to create a new password, Alternatively, you can visit your nearest branch to request a replacement Security Device and then create a password in online banking. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur (future-dated or recurring). If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? All rights reserved, This website is designed for use in Hong Kong. Contactless payment transaction limit is set by the merchant. You can only view your registration records on the device with which you use to register the offer. We can deactivate your Mobile Secure Key for you. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. * The outstanding balance of HKD20,000 is accrued from purchase only. It's easy to answer your query online. Then enter your Security Device PIN. If the code expired before you could use it to complete your online transaction, you can select 'Resend code' on the transaction page to get a new code sent to your registered mobile number and try again. The Preferential Interest Rate only applies to the Approved Withdrawal Amount under the Cash Credit Plan. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. The passcode should be 6 digits long and will only contain numbers. Unfortunately, Huawei and Honor smartphones do not support the Google Play Store, so you won't be able to access the HSBC Malaysia Mobile Banking app or use Mobile Secure Key. If the internet connection is unintentionally terminated while upload is in progress, what should I do? HSBC Bank Locations in New York If I dont use Mobile Secure Key, can I still use online and mobile banking? What should I do if I dont have a password setup previously and lost my physical Security Device? If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. My credit card is lost or stolen. Yes, you can redeem RewardCash in HSBC Online Banking. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? Fraudsters might impersonate us and send you messages, asking you to provide sensitive personal information or click on a link. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. Google Pay can only work on device which is not rooted. Note: Using Cheque, Standing Instruction, PPS or Inter-bank transfer payment cannot be processed real time. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. RC is always presented as a whole number on Reward+. BIC / SWIFT code for any bank | SWIFT code finder - Wise If you own a Discover card, the three-digit CVD code will appear on the back of your card on the far right-hand side of your signature. When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. We're updating this process in line with Payment Services Regulations. When will I be able to use the Verification Code for Online Transaction Service with my updated number? For HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Tap on "Add Card" shown on the screen to register your card. If the offset is posted after the statement date, it will be shown in your next months statement instead of this months statement. Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). No, your Samsung Pay and your HSBC plastic card share the same card account. To minimize that risk, especially with online or over-the-phone purchases, most debit cards come equipped with a special security . The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. Prompt action will help prevent any potential fraudulent transactions on your lost/stolen credit cards. HSBC reserves the right to decide whether or not a transaction is eligible for offset by using the "Pay with RC" function. Tap on "Open Samsung Pay" under info tab. After you have paid your statement or transaction on Pay with RC, the record will be displayed instantly in transaction history on the Account page of Reward+. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Simply enter the verification code to authenticate your transaction.