This approach has greatly reduced in-house issues related to communication. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. We are all human with our weaknesses, so don't be afraid to share yours! Talk to your interviewer about a time when have had to adjust to changes on the job. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. First, I work in a system, and I respect that. KP Logo. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. Learn how to get care while youre traveling. When I hit my 20's, it was so important to me to learn about other cultures. ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Each and every employee plays a critical role in the patient care process. ", "I am a highly detailed person, and I thrive on having a high level of organization in my day. It was affecting the team's morale, and others began joining in with having negative attitudes. I had to submit my previous procedural logs and take a test. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. We told her we were going to order it and it was supposed to be there that day. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I understand that it's part of the job. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. We also met the needs of our team by protecting the positive culture we had worked so hard to create. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. ", "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. This is one of the reasons I have applied with Kaiser Permanente. I also help the pharmacist with anything they needed from translating to ringing up customers. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Discuss with the interviewer what you would expect for compensation if offered this position. Kaiser Permanente is 100% focused on the service that they provide to their patients. ", "Do my job and do it right. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. ", "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. In this role, I would utilize a couple of different techniques to help me manage the day-to-day stress of the job. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Kaiser has over 300,000 employees with a large diverse workforce. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". "To be able to provide excellent customer service, I will need the proper training and guidelines to follow so I know what is expected of me. ", "You are searching for someone with 5 years' experience and I have two. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. I would first ensure that I understood all the facts of the situation so that I didn't misspeak or accidentally provide false information that might upset someone. I also receive emails from different pharmacy pages with interesting articles.". "As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. "I dislike working in a negative, low morale environment that is plagued with office politics. ", "I would describe myself as a hard worker. Upon first taking the call, the patient was name calling and yelling.