FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. For any other information, please visit our Help Centre. 0000211705 00000 n Eurostar reserves the right to change these General Terms and Conditions at any time. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. Holiday Cancellation Insurance | Allianz Assistance UK (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). 20. With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 8. Exchanges and refunds | Eurostar By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000186421 00000 n Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any users home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website. 0000143052 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). | Read 81-100 Reviews out of 1,076 . From time to time updates to the app may be issued. If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, ALLOWED AS REGISTERED (HOLD) LUGGAGE ONLY WHERE THIS SERVICE IS AVAILABLE, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371, https://mediation.sncf-voyageurs.com/saisir-le-mediateur/. 0000248639 00000 n Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. 0000161263 00000 n Luggage; Get reimbursed for lost, damaged or stolen bags. 0000249026 00000 n 0000200879 00000 n 0000198664 00000 n 0000194103 00000 n Managing your booking, selecting seats and options for getting your tickets. 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. 6. 0000085728 00000 n Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. 0000182747 00000 n 0000190408 00000 n 0000209856 00000 n 20. Was this answer helpful? Children under the age of four who travel without a ticket do not have an individual baggage allowance. 0000214021 00000 n Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. 0000251281 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 0000135589 00000 n 0000139006 00000 n If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . Join the 1,367 people who've already reviewed Eurostar. 2. 0000145842 00000 n 120 minutes or more. The promotional code cannot be applied to child fares. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 0000144928 00000 n 24. Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. 0000194828 00000 n 0000138328 00000 n 0000192621 00000 n No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. 5. This does not apply to battery powered mobility scooters which are allowed. 0000190769 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . . Can I buy travel insurance with my tickets? - Eurostar 0000021274 00000 n It only covers what is covered in the visiting country, some of which require private insurance for these improbable misfortunes. You and your travelling companions are strongly advised to take out adequate travel insurance. 17. Can I cancel my hotel booking? - Eurostar Help Centre These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. 0000201816 00000 n Service and exchange fees already paid are not refundable. You accept the risk of any failures to your hardware and/or software as a result of using the service. 0000220237 00000 n This person will be responsible for carrying out any special obligations which we place upon him/her. 0000170780 00000 n (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 0000276279 00000 n Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. 0000162503 00000 n 0000163421 00000 n Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. It's never good buying cancelation policy from the party who actually supplies your tickets. Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 03432 186 186. otherwise call . 0000196489 00000 n Insurers in general don't like to pay out. If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. 0000224841 00000 n Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. 0000190953 00000 n Meanwhile you're waiting and not getting any money or any action undertaken. Once I received the confirmation email, I noticed I had booked it for the . What indeed isn't covered is repatriation back to the UK. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 0000162325 00000 n Do Naples-Milan trains change direction at Roma Termini? 0000120132 00000 n For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. Travel insurance with Allianz | Eurostar 30. 0000213659 00000 n If your trip takes a left turn, Allianz wants to put it right. 0000148208 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. 0000265037 00000 n This does not affect your statutory rights. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. ?,HR Liability in case a journey cannot be continued the same day, 35. Can I cancel and get a refund online? 4. 0000131305 00000 n Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. Dangerous sporting equipment (seesporting equipmentsection). 58. PDF Your cover details (14 day cancellation period) 08432 186186 Eurostar 0000206901 00000 n 23. 0000131085 00000 n 0000187154 00000 n You're entitled to the same amount of care for the same price (which your insurance covers) as a local. 42. Wi-fi terms and conditions. 2023 Eurostar International Ltd. All Rights Reserved. 0000166597 00000 n 17. 0000019371 00000 n Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. 0000179854 00000 n 0000140796 00000 n Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. 0000163243 00000 n You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. Can I cancel and get a refund online? If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. 0000224495 00000 n What happens if Eurostar cancels my train? 0000146766 00000 n 52. 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement.