And why would you not inform your customers that their contract is approaching its renewal term why sneak it in? In December of 2005 they contacted us claiming we never canceled the account and that we owed them $914. Very upset in NJ, It is an industry standard to test your system once a month. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Well lets say that your family takes an annual camping trip or Christmas vacation? If that was the case then why is she sending me a contract in March of this year? To know if this applies to your contracts, it is best to ring a call or send an email to the companies. I just got off the phone with them again, this time demanding a 350 termination fee for a contract that we didn't even sign. I am a NJ customer can CT help me with this? I AM NOT PLEASE OVER PRICE EQUIMENT. refund of the additional camera purchase. They will also not answer phone calls or emails regarding this issue, making it impossible to solve the issue. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Maybe we need a Class action lawsuit. Refusing to stop service and cancel account. I thought I canceled my account last month, but I just got off the phone with Safe explaining that because I didn't cancel in writing 30 days before my last contract was expired I was automatically signed up for a new contractIs that legal? They researched it and all removed it from our CR's. ourselves and are truly sorry to hear that this standard was not met in the I called home safe security, inc. 3 times to cancel I called to cancel my contract and gave the reasons above. This page is located more than 3 levels deep within a topic. to the complaint made by ****** ***** Safe Haven Security sets a high standard What if she really had fallen and been injured. I continue to have the same issues with the security system not performing as promised. SAFE HAVEN SECURITY, INC VS JEFF DANIEL safe haven security lawsuit Is there nothing you can do but get locked into a contract that you are not happy with? I m trying to cancelled my service since February and had no luck from *** or Safe heaven cancelling my services they are still charging me monitoring services and early termination after I already had made arrangements to pay them off with their law firm . Court documents are not available for this case. I scheduled another technician to come out, but they canceled the appointment without letting me know. She said she noted in their system that she agreed that no charge would be given to us and that she could schedule someone to come the next day, Wednesday, March 15th. In the meantime I'll be harassing the Florida Atty Gen to look into these guys since Conn can't seem to bring about any change. 4K PoE IP Camera with Person/Vehicle Detection. I purchased everything he told me and he told me the system would do exactly what i wanted. You don't have any knowledge of this until you go to make a major purchase. Annmarie Conti. (Hartford, CT) Attorney General William Tong and Consumer Protection Commissioner Michelle H. Seagull announced today the filing of a $5 million stipulation judgment against Safe Home Security and its president David Roman after the Middletown-based company repeatedly failed over many years to comply with court-ordered valued at one months worth of services. If you need assistance, please Contact the Attorney General's Office at (617) 727-2200. ) or https:// means youve safely connected to the official website. I purchased *** through safe haven security in January, and our hardware is constantly malfunctioning. Use this button to show and access all levels. This case was filed in Volusia County Courts, Daytona Beach Courthouse Annex located in Volusia, Florida. Help? the experience the consumer endured; Safe Haven has issued a check reimbursement I want a full refund from ADT and SafeHaven and out of the contract with no hassles. Please post any suggestions! I asked how come she was wearing a Safe Haven Badge and not a *********** badge. accept this as Safe Haven Security Services, LLCs (Safe Haven) formal BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Mr. ***** has been contacted by both phone and email without a voice message due to his voicemail inbox capabilities.In last, Safe Haven encourages Mr. ***** to contact Safe Haven moving forward for any and all service request within the first year of his alarm service contact. We have never experienced such unethical services and harassment from a company and hope that you read this report before signing a contract with this company. They replaced my cameras and I was still having issues. WebIrene S. [protected]@yahoo.com Acct# 365413 Complaint letter: Home safe security.Inc 1125 middle street #201 Middletown, ct. 06457 [protected] [protected]@safehomesecurityinc.com On November 20,2022 my 5 year contract was over with SAFE HOME SECURITY, INC. angrycustomer57, you need to contact the AGO in Ct and complain. In this section you can also set up a. complaint made by ****** *******. I'm in the now of starting the legal process. On top of that, you may have to pay for surveillance equipment ($60 $1000), system installation & activation ($49.99 $199.99/each security device) and customized subscription plans ($10 $20/month) if you need. Once you join, youll be able to: Fill out your primary phone and verbal password. DO NOT DO BUSINESS WITH THIS COMPANY NO MATTER WHAT THEY OFFER YOU. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. consumers experience with us. Another possible way to break a security monitoring contract without penalty is to transfer the contract to your close friends, family members or acquaintances who are in need of a monitored security system. You can also check the latest events with your system, order window decals or a sign, make a one time payment or go paperless. ORTRIE D. SMITH, SENIOR JUDGE UNITED STATES DISTRICT COURT ORDER AND OPINION (1) GRANTING THE PARTIES' MOTION TO APPROVE COLLECTIVE ACTION There will be no getting away from them if you don't. I would have been more than happy to pay using a regular credit card. This money paid for the state to fulfill records requests. 4:2019cv00063 - Document 171 (W.D. The AGs Consumer Protection Division enforces laws to protect consumers from fraud, deception, and other unfair business practices. AG Healey Obtains Court Order Against Safe Home Security for safe haven security lawsuit Customers also complained that Safe Home Security demanded they pay a monthly monitoring charge even if their security system was damaged or inoperable and that Safe Home Security had ignored them when they tried to cancel their service. After further investigation of the allegations made by the consumer, Safe Haven found that the consumer reported the service issues had been resolved remotely on 3/7/2023 during a technical support call. According to the customers, even when they told Safe Home Security that their service wasnt working properly, the company told them they were still locked into a contract and had to pay. BBB is here to help. When purchasing everything i told him about my needs for the 24/7 cameras so i could make sure everything was secure at the business. It is still sitting in the middle of construction. Can anyone refer/suggest any lawyers in California? Well Last May (2007) I found that they had notified the CR about the outstanding amount we owed which was after our contract had expired. Safe Haven Laws An USLegal Topic Area