If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. For travel from 01 Jun 21, fare difference apply. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. Terms and conditions | If your ticket was issued by a Travel Agent, please contact them to request a refund. In this case, your refund might take a little longer than usual. Find out when testing is required for the country you're visiting. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. We encourage everyone to be respectful of fellow passengers mask preferences. We're always on hand to help - Whenever and however you need us. . How we can help when your flight is cancelled or delayed. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? If your Virgin Atlantic Holiday is planned to go ahead. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return All flights booked using your Travel Voucher must conclude by 31st December 2023. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. Cookie statement | Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). If you are entitled to a refund, it will be made according to the original form of payment. I have answers to many common questions. If your Virgin Atlantic Holiday is planned to go ahead. order your home test online by 2pm for DPD Next Day Delivery. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Accessibility | Read more about our Flight Disruption Policy. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Accessibility | Use our handy checklist to make sure you've got everything you need before arriving at the airport. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Log in to 'My booking' and look for the chat button to get started. Canadian tariffs. Your Travel Voucher has the same value as your original booking. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Create a new PNR. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. You will find our contact details on our Help Centre. As ever, you should ensure you have adequate travel insurance for your trip. Accessibility | *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. Do you need a letter for your insurance company confirming your flight was cancelled? Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If we cancel your flight you can request a refund. You'll need your booking number so the Virgin Atlantic . If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. Voucher terms and conditions can be found here. Passengers on package holidays must refer to their tour operators who may not operate the same policy. visa, if applicable. We'd like to say a big thank you for your patience and understanding during recent months. If you still want to cancel, we understand. At this stage, this only applies to routes between the UK and the Caribbean. Covid-19 Help Hub | Virgin Atlantic Holidays If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. Customers wishing to travel to the same destination via a different departure airport. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday. Privacy policy | Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. Cookie statement | This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). There's no need to contact us right now. We are owed 1,163 for cancelled flights and have been waiting for many months. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Canadian tariffs. Accepted vaccine certificates include NHS COVID Pass (UK) and EU Digital COVID Certificate (EU). You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. How to get a refund from Virgin Atlantic as airline confirms new Refund policy . You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. national lockdowns, Waived if all travel is completed by 31 May 21, 01 Jun 21until 31 Dec 22: Return to refunds Page . You can make a booking on behalf of someone else using your Travel Voucher. Around the world, flyers on cancelled flights have been waiting for their due refunds. You may not need to pay any difference in the fare either see the table below for more on that. COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time.