Dont worry we wont send you spam or share your email address with anyone. Apple may provide or recommend responses as a possible solution based on the information This site contains user submitted content, comments and opinions and is for informational purposes 2023 Thank you, your feedback has been submitted. Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Has Brexit put your consumer rights at risk? Other EU nations may vary. omissions and conduct of any third parties in connection with or related to your use of the site. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. European law does, however, provide that all goods must have at least a two-year warranty. The manufacturer has to perform a repair and document the repair. Anybody managed to claim for battery under UK Consumer Law? Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . You must log in or register to reply here. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. Read more about consumer protection from unfair trading. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. I have the invoice, if that makes any difference. Apple disclaims any and all liability for the acts, Am I eligible for a repair or replacement until 6 years of delivery? You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. any proposed solutions on the community forums. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. They informed him he was outside the three-year cover period so there was nothing they could do. Now, you state 6 years but most consumer law is 2 years. MichelPM, call It will take only 2 minutes to fill in. Dont include personal or financial information like your National Insurance number or credit card details. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Refunds. Apple has no legal responsibility to you unless you bought the laptop from them. If you. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Consumer Rights Act 2015 - Explanatory Notes - Legislation.gov.uk You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. Let us know, Copyright 2023 Citizens Advice. [Edited by Moderator]. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. It is out of the 1 year limited warranty that Apple offers to all their products. Your feedback will help us give millions of people the information they need. UK Consumer Law and how it works. - Apple Community Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. MacBook Pro 15", The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. Theyre called unfair terms if theyre so difficult you cant make any sense of them. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. Editor, Marcus Herbert. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. You can ask the customer for proof that they bought an item from you. JavaScript is disabled. We often link to other websites, but we can't be responsible for their content. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . How much does it cost to replace an iPhone 8 battery in the uk? Warranty is an extra and not a consumer right . Read what we're saying about a range of issues. Find out if its easier to use your legal rights on faulty goods instead. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. This is a user to user Apple product technical support community. For goods purchased in Scotland, these rights expire five years from delivery of the goods. If the fault occurs after six. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated.