Multiple items may be sent in one package, as long as the return slips are included. AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. Send us your stuff. Please reach out topacsun@thredup.com with your order number. Thanks for all help, I wanted to talk to a service agent about this and have tried contacting them multiple times. If you decide an item isn't the right fit for you, visit our Returns page to process your request. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. My Honest ThredUp Reviews (Buying + Selling) | ClothedUp OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. Desired outcome: With the Rescue Box, you can enter in your sense of style and get a personalized box sent directly to your door. We currently only ship to the United States. Contact Information for thredUP | thredUP Return Processed by Thred up May 31, 2022. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! refund return amount to my the credit I used for my purchase. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Desired outcome: See a list of ineligible brands here. They should be investigated for cheating so many people out of their money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is Clean Out available to customers outside of the US? Hi, ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Have a Clean Out Kit from a store or online purchase? Overall, I got an average of 50 cents per item. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. These were brand new items from mid-range brands (think Madewell, BDG, etc.) I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. Does Thredup Ship to Canada?[2023] (Answered) - uniexpress GT Please visit our Returns page to process your return. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. [protected]; [protected]@aol.com Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Once an order has been placed, we cannot change the chosen payment method. Higher-end brands get you a higher percentage of the payout. Just visit the ThredUP website and place your order. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Unfortunately, expedited shipping is not available at this time. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). How do I return my Clean Out Kit once it is ready? A complete refund and no more run around! I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. Can I return items at thredUP? Please note that all Madewell Forever customer service questions will be handled via this email. Step 3: Buy ThredUP Products from the Official Website. But I would not have bought them knowing this. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. In these cases, we recommend establishing a mail forwarding address. I've given this site three chances to prove themselves, but I've come to the conclusion they're just a money laundering site at the customers' expense. IG @thredup. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Where is thredUP located? NEVER AGAIN :(. All orders are subject to a $5.99 fee per shipment from each shipping location. Unfortunately Madewell Forever gift cards are not available at this time. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. That's a rather high free-shipping threshold, compared to other clothing retailers. This will surely increase the credibility of your complaint. Please note that all OAK Renew customer service questions will be handled via this email. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. This can provide reassurance to potential customers seeking quality products or services. Expensive ones. Yes. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. See a list of ineligible brandshere. Have additional questions? Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. All orders are subject to a $5.99 shipping fee per distribution center shipped from. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. How long will it take to process my items? We currently only ship to the United States. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. All international orders are shipped through APC with standard (4 to 9 business days) shipping. The latest review Order Concern was posted on Mar 16, 2023. We currently only ship to the United States. OAK + FORT will send an email explaining how to access your shopping credit. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! Company Description: . After it is received, it will take up to four weeks to process. On top of buying trendy thrifted clothing, you can also check out the Thredup sell option. You can return your items within 14 days of the delivery. ThredUp's new tool calculates the carbon footprint of your closet Please reach out topop-support@thredup.com with your order number. Buy From ThredUP's USA Online Store - International Shipping I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. Desired outcome: If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. To check on your order status, simply visit the My Orders section in the Account. thredUP has processed over 137 million unique secondhand items from 55,000 brands across 100 categories. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. Please visit ourReturns pageto process your return. We list new items every hour, so check the site often to find your perfect match! If you have additional questions, reach out to pacsun@thredup.com for support. You can earn 4%- 56% of the estimated resale value of the listed items per kit. Youll receive an email confirmation once your kit is activated. If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. If you choose Return Assurance, those fees will be automatically deducted from any earnings. What condition are Vera Bradley Forever Favorites items in? I purchased a pair of slides made in China and they were described as "44-45=12US women". International Order Tracking. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. thredUP Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Once your order has been shipped, you will receive an email with tracking information. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. Our Customer Service team would be happy to assist you. The 14-day timeframe starts when an item is delivered, not the order as a whole. Some value brands are ineligible for a payout, but you can still send them in. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. I never received any emails from them as they stated they sent emails letting me know my money was being converted. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. There's no charge for digital Clean Out Kits and they are free to return. Once your order has been shipped, you will receive an email with tracking information. So frustrating! to see if an update to your shipping address is possiblemake sure to include your order number and new address. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Once your order has been shipped, you will receive an email with tracking information. Buying (and wearing!) Desired outcome: Order Modifications: Shipping address, shipping method - thredUP Some value brands are ineligible for a payout, but you can still send them in. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards.