Enter a message to send to your buyer along with the return label. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. This is normally 3 full business days. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. They were very helpful but said I would need to wait until the 30th. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Sometimes, it just doesnt work. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Scan this QR code to download the app now. Tip If youre unable to determine the cost, contact the buyer and ask them to provide a quote. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. If they don't ebay will force the refund without a return. Download the label as a PDF. This is twice the price of the fishing rod. 2. A wrong DVD sent surely will fall under a warehouse problem. Wait for the package to be returned. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. ", Birth certificates show that you were born. Now there is a message from the seller that they can't send a return shipping label. For more information, please see our If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I sent a message the seller for a return label, but there was no reply. Refunds and returns for sellers - Help Center Home 05-14-2021 12:24 PM. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. If you return an item using a paid method, we'll deduct the cost of return shipping Went too fast and looked at the wrong profile. Please do so as soon as possible so I may get this shipped back. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? and our When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Wrap items separately and use cushioning material. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Return shipping for buyers | eBay Copyright 1995-2023 eBay Inc. All Rights Reserved. There no other option in my city. Are you sure you can't send it USPS Priority International? 11:01 AM I was under the impression that according to eBay policy, the seller has to provide the label . Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Learn more about our signature confirmation requirements. Tip Tip Hand the labeled package to your friendly neighborhood driver. Help me return my item to Japan (seller won't provide return shipping How to complete a label-free, box-free return. Examples of alternative shipping arrangements. The seller either has to provide you a pre-paid label or send you the money to return. 03-14-2018 The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. To create a shipping label with FedEx, follows these steps: 1. Copyright 1995-2023 eBay Inc. All Rights Reserved. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. "The seller can't send a return shipping label". Pay by card or PayPal, or pay in store at a UPS location. Depending on the reason for return." Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have been waiting for a few days already for you to act. You are registered in the U.S. but say you are in Prague. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. So what now? Box it, label it, send it all from home. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. We recommend using a tracked service for return shipping. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Select Create return label under the original shipping label number on the order. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Returns Made Easy | USPS View cart for details. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. If you want return shipping to be insured, see our section on alternative return shipping options. Our system defaults to the seller paying for the shipping label. Stamps.com is an independent vendor of the USPS. If the seller is responsible for return shipping, its important that they cover the costs. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. New comments cannot be posted and votes cannot be cast. How To Return a Package | UPS - United States Copyright 1995-2021 eBay Inc. All Rights Reserved. Since you are both in a transaction it is ok for you to give them your email address. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. You can return your package using a label from Your Orders. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. They told me to ship the item to an address they provided. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Thanks,pjcdn2005. Welcome to the Buying board! There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. The charger wouldn't be a big deal to me if the phone was not PIN locked. I'm nto trying to scam anybody. How to use your eBay earnings to purchase shipping labels. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. - edited There are several ways you can send an item back to the seller. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Was it a Not As Described reason? You might want to first package the phone so that you can give them the weight and dimensions for the label. You can chat with other members about anything to do with buying on eBay. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. (I think Customer Service agents are allowed to extend that time period for international transactions.). Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request.