Typically, 2.4GHz is for distance, 5GHz is for performance. Still nothing. Get the Latest Tech News Delivered Every Day. A multi-story home, however, might benefit from a mixture of vertical, angled, and horizontal antenna positions to provide coverage in all directions. Have you checked the antenna's? Have installed the beta firmware. Make sure you're connecting your Wi-Fi adapter to 5 GHz. Once logged in to the web app you'll find both of these options under wireless. What is the difference between WiFi 6E and WiFi 6? The size of the house will be one contributing factor, as will the positioning of the router. Try updating your Wi-Fi adapter drivers. It can't be anything above 153 is a no go, mine is on channel 161, so it's got to be a setting of yours. If the router's built-in software is outdated, you could run into glitches. All routers need an antenna, whether internal or external, to work properly. Anything I can do with an old Netgear R7800? This topic was automatically closed 10 days after the last reply. The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. Last Updated:03/08/2023 We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. It's reasonable you want to change these. They also allow you to transfer data (including streaming video) faster, and the higher frequency uses less battery life on mobile devices like your Windows laptop. It will still show the 5G broadcast on device but devices drop the connection. Can anyone help? Grab it for your phone from the links below. For example, a single-story home might benefit from a fully vertical antenna position, as WiFi coverage isnt needed above or below the router. 5 GHz Wi-Fi networks experience less noise and interference from devices like microwaves or bluetooth devices. Make sure you correctly set up your modem, and it's securely connected to the yellow port on your router with an Ethernet cable. We hope you'll join the conversation by posting to an open topic or starting a new one. How do I connect 2.4 GHz devices to a 5 GHz network? Solved: R7800 5GHZ not usable - NETGEAR Communities Reg domain was never changed and is listed as United_States. NY 10036. Try going into- Advanced > Advanced Setup > Wireless Settings Under Wireless Advanced Settings (GHz a/n/ac), make sure "Enable Wireless Router Radio" is enabled. How to Fix a Netgear Router That's Not Working - Lifewire While you're in the Wi-Fi settings, also check you've selected the best Wi-Fi channel for the 5 GHz network. You could try changing the channel that your Wi-Fi signal is using. For more information see the following articles: Most NETGEAR routers feature the ability to configure various settings that can affect the speed of your connection, like quality of service (QoS) and wireless link rate. Move your computer or laptop closer to the router, Make sure your router has the 5 GHz band enabled, connect to your router as an administrator, downloading and installing it from the manufacturer's website. If there's a new firmware, you'll have a message towards the top of the window telling you so. You can just plug your Netgear into the ISP router and it'll start working straight away. If you are experiencing frequent lost connections, slow data transfers, or other WiFi issues that can be caused by interference, you might want to manually change the wireless channels on your router. However, sometimes your ISP will give you more speed than you pay for, and you dont want your router to restrict your Internet speed. Try splitting them up between the two channels by choosing the best wireless channel for each device(some devices can't connect to 5 GHz). I had a problem where some devices would disconnect from 5 GHz and then reconnect on 2.4 GHz. If your computer or laptop is older, it's possible it can't. Older standards affect accessories like Ethernet cables and switches as well. I have a R7800 in my office with the latest firmware (V1.0.2.52).I also have an olderNetgear WNR3500L running as an access point about 100 feet away. To the question of SSID, the SSID is set to broadcast, but drops from view on all devices that can utilize the 5ghz band (I have several). In the wireless settings this time you're looking for channel. With NETGEARs round-the-clock premium support, help is just a phone call away. Request for help: Open WRT on R7800: NETGEAR AC Wireless (Wi-Fi 5) 10: Mar 25, 2023: Voxel Custom firmware build for R7800 v. 1.0.2.101SF: NETGEAR AC Wireless (Wi-Fi 5) 34: Mar 19, 2023: NetGear R7800 from router to AP mode: NETGEAR AC Wireless (Wi-Fi 5) 17: Feb 25, 2023: Voxel Custom firmware build for R7800 v. 1.0.2.100SF: NETGEAR AC Wireless . Unplug the power supply and wait 30 seconds, then plug it back in. I got it working. The update will be displayed with a one-click to download and install the latest firmware to keep your router running at its best. And designed just for you. If it works on stock, you know it's not a hardware issue. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. I am in Japan, hence the country code setting. Use 36-48 or 149-161 (if available) instead. For example, older Category 5 (Cat5) Ethernet cables have a 100 Mbps limit. people found this helpful in last 30 days. The Internet light (traditionally represented by an i or a planet with a ring around it) and the Wi-Fi light should be solid or blinking. For example, a typical WiFi 6 router with Gigabit Ethernet ports can deliver 1200 Mbps per wireless stream in ideal conditions, or 1000 Mbps per wired connection. The 5 GHz band has been available for 6 days without rebooting since I installed .80. For more information, see How do I change the wireless channel on my NETGEAR router? Whatever you are using, try the other - but I don't think this is the reason. Some devices might roam off the 6 GHz band to the 5 GHz band when they are out of the 6 GHz range and might not automatically reconnect to the 6 GHz band when they are back in range. Do I need a WiFi 6E router to use WiFi 6E products. How does Dynamic QoS help improve my Nighthawk router's Internet traffic management? Ping replies resumed as soon as it reconnected to 2.4GHz. This issue applies to all editions of Windows 10 and Windows 11. Lastly post the openwrt version you are using. After a Windows system update, you can't access your network unless you switch your network adapter back to 2.4 GHz. The rules are simple: Be patient, be nice, be helpful or be gone! You could also try the30-30-30 reset, which involves 30 seconds of pressing the reset button, unplugging the router, and plugging it in again while holding the reset button. If it's already enabled, then go through the process to reset your Wi-Fi adapter and see if you can then connect to your 5 GHz network. This one is more difficult to solve, as it might not be just down to the router. Easy to use. Otherwise, log in to your router and find an entry like "Wireless Network Status," which will list the frequency of your network. The name of your router's Wi-Fi network (SSID), which you can find in the manual or on the bottom of the device, should appear in your Wi-Fi settings. I have observed similar symptoms on both the stock firmware and OpenWrt and suspecting hardware problems. I've had this router for 2 years. Replace or repair your modem. we just do it since we do not like any restrictions enforced by stupid cocaine snorting managers. It's also more sensitive to household obstacles like concrete walls or metal duct work.