I can't believe that a company with 2 stars or less is even still in business. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. They seem clueless with any changes. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. The spirit and intention of this policy is to allow CPAP users to determine which mask best meets their needs. Please talk to your insurance company and medicare provider. Strive to make a difference in every patients life - every day. Then this one driver came and made off with all of my husband's supplies and only left half of what he needed. Strive to make a difference in every patients life - every day. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. 1st time, my account manager was in a meeting and will call me back. My husband is trying to switch companies but he has to be retested for insurance reason. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. And I have no choice, I have to put up with their lies, and poor service.My Health depends on good working equipment and good service. My insurance company was paying for my machine and supplies. It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. Our dedicated team is committed to producing high-quality treatment outcomes. I appreciate others getting more information about natural sleep apnea solutions. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. Refer to Company's Terms and Conditionsof Use for more information. This request has been going on all these 5 years. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. And as I told Cathy I do once again have insurance. Paid time off (PTO) is a benefit an employer provides their employees that allows them to receive payment for the time they take off work for vacation, personal days, sick time and holidays. Browse our out-of-pocket services and learn how you can thrive throughout your treatment. This is not good and once your technician finally arrived he said you had no extra oxygen concentrators Thank you for your interest in renting an oxygen concentrator! Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. Terrible communication and extremely rude employees. Tip for consumers:Don't use this company for your life saving equipment. This is a life or death situation when I call and need help because their equipment stops working The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. http://srivari.org/. Totally exasperating! ! Returned items should be sent after receiving authorization (RMA #), along with a written explanation to: Only principal may be refunded for purchases made via Financing Methods. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Our reps are able to provide you with contact information for the manufacturer. I waited over 45 minutes to speak to a customer service agent before I hung up. Lincare is the leading respiratory supplier in the country, serving nearly 2 million patients from the comfort of their homes. She remembered be from the past and trying to get a hold of me regarding my insurance. At Lincare, we take a patient-first approach in offering services and solutions tailored to each individual's specific healthcare needs. When you join forces with Lincare, know that you won't be treated like a number. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. The Patient Portal Is Coming - Lincare Holdings It was a struggle to get the supplies back from the company. Horrid woman, dealing with them was always unpleasant. Also, if the medicare deductible hasnt been met you could get a bill for that. Then they said try this mask, and you can change it within 20 days. I can't imagine this recall business will make it any better (I have a dreamstation). At Lincare, we are committed to providing quality customer service. All my husband would like is his Full Face Mask ! SleepEaze is our educational program designed to assess, educate, and assist patients in managing their sleep disorder. My wife had just past and I had things to do that day pertaining to that, as I was walking out the machine started beeping and stopped working. All of our rants and raves are exactly that, rants and raves. A magnet will stick to stainless steel; it won't stick to aluminum. Please help me to stop this unfair hassle. I had the most horrible experience with Lincare last week. Our comprehensively trained dieticians help feed those who can't consume the calories they need. This icon indicates that you are leaving the Company's website. Click here to get notifications about new complaints of Lincare Holdings. CPAP.com will accept returns on merchandise sold that have manufacturing defects. When I received their bill for the accumulative remaining charges, it was a surprise, to say the least. I have to order my own Canula now because they said they can't order them anymore. Business Incorporated: Complimentary delivery straight to your door. Never will use again. Mask sizes vary, even between the different models by the same manufacturer. For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. Lincare offers electronic and portable mist-inhaler solutions to fit your routine and respiratory needs. With Zappos, you have a whole year to return an unused product. The blond girl serving north CT nearly yanked me off my porch, trying to take the resperator i needed to live from me 2 days after leaving hospital, all over an insurance error. your customer reviews are all negative . The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. I just can't stand Lincare, and they're the only game in town. 2023 Lincare Holdings Inc. All rights are reserved. We were told it was because of changes in the Denver are and how they were having with the adjustment. Called them to let them know, they said someone would contact me about it and I hear nothing. Never had an issue with them. Choosing the right DME is the key to maintaining a higher quality of life when faced with a medical condition. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. Simply push a button, and the Wireless Alert System will summon help to your household in an accident or emergency. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. I've been dealing with them for only 3 months and they are terrible. i am waiting for a call back from you this morning to become a new customer for a c-pap machine. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies.