We have this thing called positive discontent. Patrick Baldwin: Rule of thumb, with the span of control, John said the numbers. It was almost like what Nucor is to the steel industry. For so long, they were doing $25 million in revenue year in and year out in North America so they buy Ehrlich, Western, and the list goes on. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. message, contactez-nous l'adresse The Myers file. Patrick Baldwin: Its because now we have The Boardroom Buzz., Paul Giannamore: We wouldnt have The Boardroom Buzz had I owned Rentokil North America., Patrick Baldwin: Youll be Paul G driving the diamond-studded Rolls Royce., Paul Giannamore: Quite frankly, Patrick, we would have never met because I don't think we met until 2010.. Tim Mulrooney and I were talking about how we measure customer retention. How do you do it? That was when I learned that lesson. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services. I talked about hiring, training, and development before but I've made lots and lots of hiring mistakes but it's never been because they couldn't do the job. I come out of private equity. You grew up in Connecticut. He used to work for Vic at Ehrlich. Patrick Baldwin: I'm in Texas so I got time to hide. To me, pest control is a local business. I'll preface it by saying Chuck Tindall still works for us. I don't mean robotic because we're all allowed to blow up once in a while and then apologize later. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. Se continui a visualizzare You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. Rentokil Initial plc was founded in 1903 and is headquartered in Camberley, the United Kingdom. With regard to Rentokil North America, I don't have to worry about deal execution risk. Is it the same in the UK? Its an important aspect of it. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. I said, It's black. With facts, they've allowed me to change my mind. A smart guy. I'm doing deals in pest control. Paul Giannamore: Thank you, Patrick. John Myers: You spent some time in Philly. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. Most of the time, in my experience, they're inadvertent and not intentional. How does John talk about their relationship between flagship Rentokil NA and HQ in London? He's pragmatic enough to know that what he didn't want to do is blow up the business. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview What recommendation would you have of an owner that reads this episode and thinks, I need to be on the field no but I'm selling in a couple of years. We're behind. Once they stick around with the business for longer than eighteen months, the technician builds a relationship. The final one is I don't want to fail. I was surprised at the lack of DD that was conducted in pest control acquisitions. When I talk to kids that are looking for jobs at a college, I say, Seriously, these are the two things. They know the shortcuts to the home. He's like, Paul, I'm not going to stick around for more than three months. The next thing you know, he's trying to figure out how to move up in the organization. Paul Giannamore: When I think about what Givilim was talking about, Certus has bought a lot of small businesses. I promise the two of you that I'm going to take a picture of it when I leave here. I was thinking we needed 1-800 numbers so we could track the calls and all those change things. John Myers's Email & Phone - President and CEO, Rentokil North America We've heard Jarl and John Myers talk about it. My boss has been involved for twelve years. As we've gotten bigger, I've been careful to ensure that I have some folks that are experts that are looking for my opinion rather than dependent on my expertise. Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All I was selfish thinking about The Boardroom Buzz but we wouldn't have this friendship. You're wearing a lot of different hats. Before engaging a new customer though, John stresses the importance of customer retention. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. Patrick Baldwin: Can you explain that? Wir entschuldigen uns fr die Umstnde. You brought up MCS, VDCI, VDA, and Solitude. When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. John's been around. That means 99% are doing it perfectly. Caso continue recebendo esta mensagem, Someone's been living in the cold and they want to live in the warm or they've got a sick parent may be and they want to be closer to them and help out. They are focused on having everyone there in that business versus Rentokil, Anticimex, and others that have kind of been a lot more flexible. I've talked to you and Bobby about this for years. As an outsider looking in, how would you describe Rentokil culture? An ops manager would work for a week on district managers but like a branch manager. John highlights the #1 consideration that Rentokil North America has as a buyer, which may remind you of Episode 14. John Myers: I meant to tell you the story. Eventually, after seven hours, no one can do that. Patrick Baldwin: That question came up in my head like, John does that. What about other CEOs? I went for the money and the title. Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. That's kind of a Rockstar., Paul Giannamore: He's been around for a while. I want to do this in a three-step process. If I said 3 steps over 5 years, he would start laughing. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out. Thank you.. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Lo and behold, years later, hes still helping me out. Sales guys are used to hearing a fair amount of noes and trying to get yeses. My head of sales and marketing lives in Memphis. We got that right. That helps me to be prepared. Patrick Baldwin: Let's do it. He reset the expectations and said, You can do more outside of our company than you can do inside of our company. It was a great piece of recommendation for me. Its 0.1% or something like that. We then had Allgood. scusiamo se questo pu causarti degli inconvenienti. This episode wouldn't be complete without first discussing route density, its benefits, and the 'best new customer'. You're not going to get flipped upside down routinely about how we've changed all our strategies. Is that the way of the future? Step into The Boardroom to find out. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? Is it different? How will we know that we're doing the right thing? Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales. Youve got to have your A-game every day. If you come across anything we want to buy, track us down. That was my first dealing. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. Patrick, that's the challenge. I walked in and I was a management trainee. It infuriates me because we already owned the customer. Paul Giannamore: I have no idea why I know that. It's a market where Rentokil is thin and Anticimex isn't there at all. For every nine technicians, there's an ops manager and there's four ops managers or service managers underneath a district or branch manager. This is how the big boys do it.That would be super-efficient and ineffective. John Myers Email Address Found 4 email address listings: John Myers Phone Number Found 6 phone numbers: +1 more View John's Email & Phone (It's Free) 5 free lookups per month. 10% of the jobs that we fill are filled outside of the market for one reason or another. You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. Do you know why? It was a combination of good strategy with average to below-average execution., When we bought Allgood, there was an overlap of leadership teams. They don't need to be the face of their company. I went over to London and he was kind enough to sit down and kind of giggle at me and look at me like Im a young kid trying to buy Rentokil North America. You can do a little bit on price increases. Which one would you like?, Paul Giannamore: I know which one you took. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. That is a reminder and a great tip.. For me, it's always been less about career planning and more about opportunistic action-taking. You bump into someone and you say, Patrick, good to see you. We spend a lot of time with anxiety about those things. We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. You build this knowledge of a service history with that customer., One of the things that we didn't know, and we didn't know until we tested it was I had the hypothesis that newer customers are more of a pain in the butt than older customers.