question or warranty issue, making the process even easier for you. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Be the first to know about new products, innovations, and offers. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. Just bought my first(and last) Ego. Authorized EGO retailers are identified online at. That's why all our products are covered by extended warranties* that you can rely on. industry leading 3-year warranty. Claim your profile to access Trustpilots free business tools and connect with customers. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); Didn't call me back when promised. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Pulled out the powehead last weekend to do some trimming only to find it completely dead! what good is a 3-year battery warranty if i can't get a - Reddit && window.URL Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. Authorized Service Centers for Batteries? : r/egopowerplus - Reddit All items listed on the packing list in the user manual of the mower must be Be the first to know about new products and innovations. JavaScript seems to be disabled in your browser. 855-346-5656. function browserSupportsAllFeatures() { Be the first to know about new products, innovations, and offers. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand function loadScript(src) { Anyone can write a Trustpilot review. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. custom: { 2 weeks of on hold, nobody answers. We see that youre on the North America site but appear to be outside the U.S. and Canada. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. }, It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). Then in the first year the battery died. They do not stand behind their products. Ughhh. Recently, my lawn mower decided to stop working. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Their board of directors should try calling the help line and see what customers deal with. Add to Cart. Born in Melbourne, Australia in 1934 . Check out EGOs incredible new Z6 Zero Turn Riding Mower. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. If you are new here, please review posting/commenting guidelines below. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. So just over 2 weeks later and I still haven't received it. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. JavaScript seems to be disabled in your browser. The benefits to you given by this warranty are in I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. && window.WeakMap For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. document.head.appendChild(js); The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. The refund excludes any postage, handling or transportation costs. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. This deposit is refundable when the repair service is deemed to be covered under warranty. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. So in summary -- The initial call with EGO was very good. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. Price: $6,999 kit with six 12.0Ah batteries and charger. My wife just laughs at me even attempting to get a reply on the phone. All rights reserved. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346.