If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. For more information, please see our Paratransit trips are not included in the Clipper BayPass program. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Yes. No refunds shall be made for purchased passes. Where can I buy or load value on a Clipper card? Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). Riders paying with AC Transits mobile payment platform don't need to pre-pay for a If the balance on your card WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. Can I get a Clipper card before I arrive? What is the best way to tag on the new Clipper card readers? Children under the age of 4 always ride the BART for free. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street If you hear two beeps, your value is low. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. What happens if I tag on, but I change my mind? What is the difference between a limited-use ticket and a Clipper card? You can use Clipper cards on all Bay Area transit agencies. Three beeps and a red light means your card wasnt accepted. If you just want to take the bus, I believe that is free. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Reddit and its partners use cookies and similar technologies to provide you with a better experience. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. And at KRON Channel 4, Stanley Roberts (a.k.a. Scan this QR code to download the app now. This means we couldnt process your payment for automatic reloading. Phone: (415) 778-6628 All rights reserved. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. Am I reloading this wrong online? and our Select Clipper card and follow the instructions to add a card and load value. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. What does it mean to pick up my value and why do I have to wait to do it? Select Clipper card and follow the instructions to add a card and load value. Can I get a refund for lost or stolen passes? No. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Keep your phone handy in case an inspector asks to see your fare. You can also order value at the same time. To find out more information about replacing an RTC card, please visit 511.org. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. You have up to 6 months to spend down your balance, so you can load the funds. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Select "Transit card" and "Add Clipper card". Learn more about using Clipper on your phone. Youth, seniors and riders with disabilities can receive reduced fares and access to discounted passes. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. For all other cards on your phone without HVD, value will be available immediately. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Passes When I tag my card, what do the beeps and lights mean? And, to get it back, its an hour on hold, and three to five business days.. A: You made me laugh, thanks! Each teacher is eligible to receive up to two class passes every school year. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. Apply for your discount Clipper card and start saving every time you ride! This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. On the cable car, the conductor carries a handheld card reader. Clipper If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. WebMonthly Passes. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Prior to that he was an assistant sports editor at the paper from 1984-1987. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. We strive to have /r/askSF serve as a reference to SF Bay Area resources. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Why not? WebWhat should I do if my card is lost or stolen? If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. But if you tag off, Clipper will return the difference of $6 to your card. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website.