If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. Does anybody know how to hide the close icon on a popup windowthe id is popup_close_image. You can however do a Collection. Hi Mark great post. Can you please help me on this. }. Thats completely different. 1 ACCEPTED SOLUTION. Support in various channels Service Catalog variables are supported in various channels. Your email address will not be published. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. // Supply ads personalization default for EEA readers This issue only happens in IE. Enjoy! Modified script worked perfectly. If the variable is a multiline text type, it is not making the variable editable. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! //Remove any reference or calendar icons http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I have the same problem as Ian described with Calgary. Normally a script would do a direct assignment, for example, gr.category = value . The solution is documented here. Excellent, Mark. In my current role, the need has come up to do some pretty complex things on Service Catalog Items running on Service Portal. Is it possible to Save a task as Draft using the SAVE button for example. Its possible, but its going to require some investigation and customization of the script. based in conditions. }, Make sure that the elmt.Disabled line looks like this (including the proper case). Workflow is used to design service request fulfillment process. ( If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. Thank you! You could update the form widget to submit upon an event, and then trigger the event from your button widget. getDisplayBox ( 'cost_center' ). Is u_review an actual form field or is it a variable as well? Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. In Firefox it works fine, also Webkit based browsers. Im not sure where/how Id implement your solution? Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. Thanks for sharing! How would you extend/update to remove a Related Link rather than a button? create a request item from a script?4. if (typeof adsbygoogle.requestNonPersonalizedAds === 'undefined') { It might be possible, but its not very simple to do because you have to target those variables differently in the DOM. Thank you very much for your assistance. I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. $$(.icon-chevron-left)[0].hide(); // Back Button img.hide(); It also requires you to set access to each and every variable in the system individually. however, current.variable_pool.location is giving me undefined. This code can do that. Anyone having issues with the Read Only Variables script with Calgary? In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. var ve = $(variable_map).up(table); Now, you probably don't want to create a Button widget every time you do this, so you can create a generic Button widget that accepts a URL and label as instance options. Variables just arent designed for use on a regular form like normal fields are. $$(.icon-menu)[0].hide(); // Context Menu ServiceNow Catalog Microsoft Graph connector When user wants any additional info user will add information in the comment field and hit on send button. }, >> $ (Prototype), $$ (Prototype selector) Please provide some advice. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. Can this be modified for mandatory instead of read-only? * | ACL in ServiceNow. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). }. The Error I receive is: Server JavaScript error confirm is not defined. I dont know exactly what youre trying to hide or where it is, but this worked for me on the Request item form in a ServiceNow demo instance. You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. I have implemented the code in my MSP Instance for one of our customer.But no luck,The code is not working as expected.Even when I click on Resolve Button its not working nor its resolving the Incident. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. It happens in all browsers. }. When setting a value, ensure the data type of the field matches the data type of the value you enter. Workflow are more reliable and flexible than execution plan. if(current.u_active == true){ Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. Can you give any advice regarding either re-sizing the button text according to size of the button, or preferably wrapping the button text if the button is too narrow to accommodate the text (at present the text will extend outside the button if the button width is too small). As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. First of many thanks for all the scripts. Im trying to use the widget code that is in the following link, http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button, but is not working. Thanks. No problem. Does anyone have idea of why this happened? Adding Icons to UI Action Buttons in ServiceNow. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ That worked wonderfully. diag.render(); Is it possible to show a hidden button? } "https://www.dell.com/downloads/global/products/precn/en/spec_precn_690_en.pdf". Ive updated this article with a notice at the top to reflect the new functionality. Its just been published here. I am only looking to add a Reopen Incident button. It work exactly as I need. item.hide(); Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. catch(e){} Please give it a try and let me know how it goes. I have looked at ServiceNow Wiki site but didnt find any clear direction on how to do this. Fortunately, I reached a self-solve. See the comments above by Rob Ballin. Thanks! You can always change out the class for one of the other color classes (e.g. Theyre embedded buttons so theres not a good, simple way to remove them. g_form.setVariablesReadOnly(true|false)! I've updated the article. Former senior engineer and team lead of Service Portal at ServiceNow. Please let me know how it works. I want to remove the green arrow icon I wasnt sure if it was easy to remove the rest of them as well. Thanks for pointing this out. Step 3.2: ServiceNow OAuth. I dont have a client script that hides just those buttons on a single form but It can probably be done. So I have added the below code in the client script that makes all the variables read only.