I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. "Some have even had their passport or application supporting documents lost by TNT.". My daughter was supposed to go and see her Ill grandmother tomorrow morning, and not to go because of careless unprofessional lazy delivery company drives you absolutely crazy, lost so much money on tickets aswell Likes of TNT, Yodel etc I don't trust at all. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! She died after my passport was issued and I couldnt say goodbye because TNT wasnt able to deliver it. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. Absolutely unprofessional! AVForums.com is owned and operated by M2N Limited, Includes 5 waxes. Customer Services | Help Centre | TNT United Kingdom on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish Excellent Service, thank you TNT! A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. 2023 Trustpilot, Inc. All rights reserved. Could not tell me when to expect delivery and I'm still waiting. The driver did not request a signature or take a photo of the delivery. Hi Abbey, you can track your passport here: delivery.tnt.com/tracking Your application number (minus spaces and PEX) is your "PAN number" you need to include the It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Absolutely hopeless. How to send documents from Saint-Marc to Russia in 2022 Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. Dont use them! NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. No delivery, no update saying that they weren't delivering, absolutely nothing. Track your item On the day they were meant to collect the parcel, they didnt show up or contact me. TNT customer service is horrendous, some of the agents there are very rude. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. I called the Shop that made me the delivery - they struggled half-day to contact them without result. US. For more information, feel free tocontact us. First of all online process seemed simple. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. This is called wilful negligence. I did not even know I had a package from them. FedEx People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Besides the police report you really must notice the passport office and start the process for a replacement such your current passport document can be cancelled and becomes useless. Brits warned to check their passports NOW as delays force We also ensure all reviews are published without moderation. In fact it is illegal under the postal act to open mail not addressed to you. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. TNT service is completely dreadful, and extremely poor. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. WebDeputy State Secretary on Tax Policy Issues Mr. Ilmrs ucins. WebDelivery Support TNT delivery services on behalf of His Majestys Passport Office, General Register Office and UK Visas and Immigration. problems 67095547. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. An unbelievably bad company. BRITS have been forced to cancel flights for Christmas holidays and funerals after problems with passport deliveries due to demand. Maciej S. - Central Connecticut State University School of I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! WebTNT passport delivery service is exceptional Thank you. Really distressed.". "This is causing some scheduled passport deliveries to need to be rearranged.. When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". Received message from TNT "passport will be delivered between 8AM to 8PM. We have already reported on the shambles at the DVLA. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Waited all day again NO passport . First get a text yesterday , passport out for delivery . For some customers, this has meant an extended delivery service from what would normally be a two-day service. I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. A really frustrating incompetent service. nasirjadoon I had to take a day off of work to receive it, as its extremely heavy. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Were you able to track it? Something_Different_2023 - Lemax Advertising Agency - Page 1 On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Very unprofessional, AVOID !! My postie signs for me cause he knows everyone in our village and knows were shielding. The automated service and the actual customer service agents of TNT were very unhelpful. Prices are based on the weight, volume, service and destination of your shipment. They have all been failures leaving me sat at home awaiting them. written by Im going to ask next time I go to the Post Office. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. I attended the passport office on Weds 10 Nov to lodge my application. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. Here are 8 tips for writing great reviews. 428Franklin Passport problem TNT is right, because using them blows up in your face! 67095645. Do not bother with this failing company, booked pickup at 11am and no show from them. Where can I find the shipment (consignment) number on my invoice? You can do that online. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. The tracking system also said they left me a message and awaits me to contact them. Do not bother with this failing company, booked pickup at 11am and no show from them. Warefk158 They make it impossible to contact them!! Never had this problem with any other couriers. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. SeeCalculating Volumetric Weightfor details. Honestly sh**t service, this company needs to be shut down. Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. Simply select the insurance option when booking online or let customer service know when arranging your booking. I had a parcel to be delivered Thursday. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. If I could give zero stars I would. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. 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