For example, if youre trying to purchase something, you need to be sure that youre using the version of the website that is designed specially for your region. In addition, your card might be flagged as a suspicious payment option and that can lead to these types of problems. http://www.topwebhosts.org/wp/blog/ecommerce/knowledgebase/declined-credit-card-transaction-show-as-approved/. If youre having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on thePayment optionspage. Select one of the legitimate reasons for your refund request. Xbox One console sold around 50 million copies worldwide, and with thousands of games available on its game store, some issues are bound to happen. After verifying whether your purchased item qualifies for a refund based on the submitted form and documents, a Support Team representative will reach out to you within 72 hours. This article is based on content borrowed from Scott Seong and Authorize.Net. Billing errors can prevent you from buying content online, but there are few ways to fix these types of errors. Visit our menu at top of this page for more information. Q. I tried to purchase an item online, and my credit card was declined. s Are Just One Thing That DoNotPay Can Help You With! All you have to do is get DoNotPay in your web browser. You can do this in three ways buy apps with the money, add money to your account, or redeem a gift card or code in your account. We have to mention that money from your Microsoft account wont be transfered if you choose to change your region, therefore be sure to spend it. If the problem still persists after 24 hours, we suggest that you contact the retailer and check if your card is activated. Select the storage device for your profile. There is no mention of whether you can choose the payment method for the refund. Firstly, you can change your region only once every three months, so keep that in mind. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Go to. Update the billing information. After hunting for clarifications on several support pages, you might learn that Xbox refund policy includes these rules: You need to have a legitimate reason when asking for a refund, Refunds are available only within 14 days after the purchase, You cannot get a refund if you play a game for more than two hours across all accounts, Refunds are possible at least one day after the games release date, and after you download and launch the game at least one time, Downloadable content, add-ons, and season passes cannot be refunded, The wrong game has been purchased by accident, The game doesnt work or severely malfunctions, The game was purchased by someone else using your account. Sign in to yourPayment options with your Microsoft account. You may need to verify who you are before the transaction will go through. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Unfortunately, certain errors can appear while buying multimedia content online, and you might get Xbox billing error on your console. To protect merchants and buyers, payment gateway providers implement additional security checks to prevent possible fraud. We will also replace your primary payment method if you choose a different form of payment or add a new one. Clone Line digital (voip) phone service for your home or business is, My payment was rejected, but my bank shows it as authorized. Sign in to your Microsoft account on any web browser. With this in mind, we have prepared a list of helpful tips how to troubleshoot problems with payment options in Windows 10. Accounts hold will be lifted as soon as the payment is successfully processed. It is the merchant who will lose money on fraudulent transactions. Under it, you can see the Payment & billing option. Press the Power button on the console few times to drain the battery completely. Piecing out what those circumstances are is not an easy task. Make sure that is not your case this will save you a lot of time and effort. To do that, follow these steps: Users reported billing error 801613FB while using a prepaid card, and to fix this error you need to check if the prepaid card is activated. Now change the desired information and click. Not associated with Microsoft. We can also contact the service provider for you and ask them to refund your payment. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. In most cases, you should be able to switch to appropriate version simply by choosing the Change website region option at the bottom of the page. Simply purchase it and add it to your account. If you have made this far, it is time for you to contact your bank and ask why your purchase authorization fails. This Payment option has been rejected multiple times. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Users reported this error while using PayPal with their Xbox account. If you have more questions about the status or if you want to complain after your request gets denied, you are advised to reply to the confirmation email or the last email you received regarding the refund. A. Check out this guide on 8 Zip. From the drop-down menu, select Redeem a code. Xbox allows you to purchase all sorts of content online, including games and DLCs, but sometimes certain problems can occur. As for Groove Music, some items from your collection might not be available in newly selected region, so keep that in mind. Confirm youre signed in to the right account, If the card or code has money on it, the entire balance will be applied to your Microsoft account. After hunting for clarifications on several support pages, you might learn that Xbox refund policy includes these rules: When it comes to legitimate reasons that can secure you a refund for the game you want to return, here are the options: If the refund request gets approved, Microsoft will return the money within a few business days. There is one thing to be careful aboutyou shouldnt abuse the system and treat it like a platform for multiple two-hour demos. According to users, Use a different way to pay error can appear if you try to buy something right away after purchasing another item. Go to your Order history. This thread is locked. After a payment is declined, we'll let you know via email that we couldn't process your payment. Dealing With Xbox Refunds Is Easy With DoNotPay! I am also having this exact same problem where I have a vanilla visa gift card and it didnt work even after i checked to make sure it was activated and then i replaced the card through microsfts option on payment methods and now i check my original card balance its missing 34.90$ of the original 35$ so Im confused cause it has the new card . Copyright Windows Report 2023. The bank verified the card number, and authorized the charge amount, but the merchant gateway declined the charge due to some security reason, such as an incorrect address. 10 votes, document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! The relayed information is then processed by your bank ("issuing bank"). Move to Payment options. When an account goes on hold due to payment issues, we'll identify the declined payment method with a red label marked "On hold" in the Payment Methods page. For other gaming needs, you might want to check how to deal with. Why was the payment for my Xbox subscription declined? Confirm that the title and the order number of the item are correct. That is quite obvious, and yet users often forget about that. Checking the status of your Xbox refund request is easy.