If the switch is in the OFF position, press it to the ON position and try the machine again. If dirty water stops entering the upper tank, the lower tank is empty. If you are seeing foam enter the clear dome, it indicates an excess foaming problem. This model is quite a bit more expensive, costing around $470, but it also has a larger water tank and does a better job drying carpets with its powerful suction. For sticky, oily stains like motor oil, food grease or lipstick, use Hi-Traffic Pre-Treatment. If the machine was working before, verify the water is in the lower red tank and the removable white tank is empty. The manufacturer recommends adding 1/2 cup of Rug Doctor Carpet Cleaner to the water for the dirtiest carpets, or 1/4 cup of Carpet Cleaner if your rugs are only lightly soiled. If you are using the proper Rug Doctor solutions, make sure the water and solution mixture is in the lower red tank, not the upper white tank. No instructions came with the box, so had to do some online research. If it is, remove everything from it. Rug Doctor Pro Troubleshooting If a Machine is returned to a Warranty center for repair within thirty (30) days of original purchase, Rug Doctor pays the freight charges both to the Warranty center and back to you. For best operating efficiency and cleaning use of Rug Doctor products is recommended. There might be a clog in the lower vacuum track. If the carpet is wet, you are ready to start cleaning. We also cannot guarantee your submission will be featured. Amazon.com: Customer reviews: Rug doctor pump kit p4xxa 12158 for In theory, this should mean a shorter drying time for your carpets, but the rug we cleaned still took several hours to dry out completely. 63K views 11 years ago Rug Doctor Troubleshooting Guide If you've hired a Rug Doctor to clean your carpets and have found that the Rug Doctor hand tool is not working, there are some. Don't replace your furniture or area rugs until your carpets are completely dry. Press down on the double brass rings, hold them down, and insert the end of the solution hose into the center of the brass connector. If not, it means there may be a problem with the valve in the tool itself. If the Handheld Motorized Brush does not oscillate or move back and forth at a consistent rate, you can follow the guidelines which are given below: The upholstery and carpet mats can be cleaned with this product, but it is not recommended for use on leather. Offer ends 5/4/23, while supplies last. Instruction Manual Troubleshooting Using My Machine Warranty Information User Manual For more information about how to properly use this Rug Doctor machine, download the User Guide by clicking the link below. Check the red base tank has enough water, and refill if necessary. If there is no suction coming from either the grey hose or the front of the machine, return the machine to the store you hired it from. 62. . Check to see if the dirty water has accumulated to the point where the tank is full. We replaced our pump but still does spray. Check the connections on the back of the machine. Make sure there is cleaning solution and water in the lower blue tank. 5 yr. ago. So, keep reading! Tug on the hose to make sure it is properly connected. Remove the grey rubber hose connector located at the back of the machine. of Oxy Cleaning Solution. For the Wide Track model, if the Rug Doctor does not spray at all, both pumps require replacement. When The Handheld Motorized Brush Does Not Oscillate Or Move Back And Forth At A Consistent Rate, What Should You Do? The following substances are cleaned with a high foot traffic cleaner: butter/margarine; dirt/grass; food grease; ink; lipstick; makeup; motor grease/oil; salad dressing; shoe polish; tar; varnish; wood stain; vegetable oil. Further, it doesnt have any special featuresjust a standard hand tool. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Carefully trace the two wires coming out of the pump you are replacing. The hand tool also comes with a caddy that you can clip onto the back of the Rug Doctors handleno screwdriver needed. Disconnect the black and gray vacuum hose on the back of the machine and connect the gray cuff of the upholstery tool. Shake vigorously and remove any blockages or debris. Now try a 5-foot path with the machine. Rug Doctor and other products may have an Oxyclean additive - which is excellent for pet stains. Place a towel behind the exhaust hole. Overall, we think the water tank could definitely be a little bigger, especially considering how much water this machine goes through. Is It Possible To Have My Portable Spot Cleaner Repaired? Rug Doctor X3 Commercial Carpet Cleaner - Large Red Oxy Pro Pack, Exclusive Vibrating Brush Spray Scrub and Extract Embedded Dirt and Grime, 48 oz. If you do not feel strong suction, there is likely a problem with the vacuum motor and the machine will need to be returned to the store and exchanged for a different one. If it sprays inconsistently, check the spray nozzles for clogs first. If you do not feel strong suction, there is likely a problem with the vacuum motor and the machine will need to be returned to the store and exchanged for a different one. Lift the lid and remove the white tank from the Rug Doctor, then pour your solution mix into the lower blue tank. Keep reading for our full product review. Find a repair shop near you. Find a repair shop near you. For best operating efficiency and cleaning use of Rug Doctor products is recommended. Rug Doctor | Wayfair If your carpet is wet, ple Rug Doctor Troubleshooting: No Suction Rug Doctor. Rug Doctor will pay the freight charges to return your Machine to you. Rug Doctor will need the following information in order to assist you: your name, address and telephone number, product model and serial number, proof of purchase showing date and place of purchase. Rug Doctor X3 Commercial Carpet Cleaner - Large Red Oxy Pro Pack Snap up the brass rings, and they will lock the hose into place. Before you put it back in, put your hand over the hole where the filter came out and turn on your vacuum. You may also have other rights that vary from state to state. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Is It Safe to Use Rug Doctor Cleaning Products Around Pets and Small Children? Pro-Deep Carpet Cleaner Support | Rug Doctor Pro-Deep Carpet Cleaner Where do I get started? To use the upholstery tool, we just had to put the water and suction tubes into their respective holes. We also use third-party cookies that help us analyze and understand how you use this website. Section 1125(a). This Warranty does not provide for a refund of the purchase price. These cookies will be stored in your browser only with your consent. Run hot water through the filter in your sink for about 20 seconds. This cookie is set by GDPR Cookie Consent plugin. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. Remove the five 15.1 mm long Phillips machine screws securing the back plate. Find a repair shop near you. The cookies is used to store the user consent for the cookies in the category "Necessary".