I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. I have returned your item but you are failing to return my money. If you know your password, log into your account using your current password. I believe I am entitled to a full refund including shipping. Garbage ability to fix a problem. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. Take care x, guniena helped me today, she was so quick and solved my problem in few minutes Someone from the team sent me wrong label and she sorted this out, Hello Priya,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Guniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Guniena.Take care,Nasty Gal x, Great custom service. I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. I wore it for the first time last night for an evening of dancing. There wasn't an invoice in my parcel, how can I return? I contacted Nastygal on facebook and they wrote that there is no number to call. I kid you not. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. They have excellent customer service and my package was beautifully packaged. Additional taxes may apply according to local legislation**. Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. We need to allow this timescale for the courier to investigate this. I have paid almost $450 for my items and am missing like 5 pieces. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Items must be unworn and unwashed with the original labels attached. Take care x, Wow what an easy and helpful on line customer care service. Still don't know where my parcel is or if it will ever come. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. Keep an eye on your return tracking. Track Your Nasty Gal Order Status - AfterShip Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. There is no phone number to call. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! Many thanks, Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! Reply from Nastygal. I spoke to Shay and they were so helpful and I was able to get a refund. Perfect size for my 5yo but not what I ordered or was advertised. This will surely increase the credibility of your complaint. For shopping wherever, whenever. Please note the USA Express Shipping service cannot be used for military postcodes. The order number was GUK106037296 and the missing items are: Refund of 3 missing items. x. I had an issue with my return and Nikki S. was a great help! The remaining balance will stay on your gift card. Thanks, April 26. I dont have the package. Nasty Gal - Clothing + Fashion on the App Store I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I also had my bank account of my social security money drained, do to fraud by someone. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. As soon as you place your order, were on it we know you need it fast! " Thank you, take care. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. includes Click and Collect services as well. So helpful and friendly. You have also been charged 2 for the returns fee. My address is Kimberly Roberts 622 Collins Rd. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. Completly ridiculous and a waste of time. Desired outcome: AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Started return process and found out it costs 2 to return my order. It took a month to arrive. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. 20% OFF Nasty Gal Promo Codes & Coupons April 2023 No reason as to why I'm still waiting for 50 when they received the boots so long ago! My order was send and received in the time frame specified and the item was as pictured on the website. Highly recommend. When did you go so downhill as a brand? Received my order with 5 items missing from it. 5. What a horrible first impression! Find out how we combat fake reviews. I explained that the wrong size was sent and want to send it back. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. You can find the details of your local post office here. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. 2. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Claim it and get a lot of features. Exclusive. The quality of the products compared to these low-prices is excellent. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, automatically applied at checkout when selecting the next day or standard delivery options, this Nasty Gal: Look What's Arrived | Milled 2. Isabelle McGrath. How can you advertise something without specifying the colour? If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Thank you, HI Naomi, Thank you for your review. What a disaster of a company. So unfortunately we cannot accept returns that are over 28 days. Anyone can write a Trustpilot review. * One or more of these files was not uploaded due to an invalid file type. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. NGVIP customers will also receive exclusive offers and promotions via email. WORST customer service I have ever seen in my life and I literally work in customer service. I should have checked the reviews prior to ordering because they are horrible! I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. Email sent: Oct 24, 2022 12:02pm. We do not have the ability to place an order on your behalf. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. You will need your order number and email/last 4 digits of your phone number. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website.