I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. I got tires in December and i used flexshopper for the first and only time. The agent said they would reach out to the dispute department to open my case no response after that call ! As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. I already paid off one item and wanted to order something else. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. The fact that they dint have it until just few weeks ago is evidence. I'm glad someone told me about thisprogram. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. Browse our marketplace to find exactly what youre looking for today. We are here to assist. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. FlexShopper FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. Check out our Youtube channel or visit us at flexshopper.com. That documentation will expedite this resolution and bring closure to this incident. Any time I try to chat, they are closed, and when I call I get nothing. We're always here to help! Founded in 1995, the company has a Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Lease agreement with clear payment terms. Add the FlexShopper lease-to-own payment method to your checkout. If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. A letter is the first step towards arbitration. So far I am pleased with the way they have treated me with a couple issues I had. 15 Best Sites Like Perpay 2023 - Rigorous Themes 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. As a matter of policy, BBB does not endorse any product, service or business. I sent them a police report as requested they said they couldnt accept it ! If you cannot pay, call them and they will tell you how to return the item. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. Web90 million consumers are short on cash and credit. Called in to speak to a supervisor and Sonia Hu on me. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. Buy From FlexShopper's USA Online Store - Borderoo 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). This site uses Akismet to reduce spam. Get a Tracking Number What is stopping me from ordering from you and then not paying and keeping the item? Please call me at ************ and I will be glad to explain everything to you all. Other than that, with full disclosures they have many options for low income buyers with bad credit. WebOnce the item is in stock, return and complete your lease transaction. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Now they "wanna fix it". Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Custom fabric/color swatches for some items can also be ordered online. Placed an order 3 times for pickup from Best Buy. Companies can ask for reviews via automatic invitations. A horrible experience when trying to cancel. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase They pull out double payments, and no one can give you a straight answer. You can reach our billing department at (855) 353-9289. Now they are telling me I'm missing a payment for may and October. We apologize for any miscommunications that occurred with FlexShopper. 00 like Robbery Company, and also they can take money from your Bank Account every week. I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2. My original agreement was that I would call ***** and that he would help with payment. So this is where it got even more weird, I was so infuriated I YELLED at them. I want them to correct the errors they caused. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" This credit will be removed from your account if your first weekly payment fails. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. International Association of Better Business Bureaus. At no point did anyone call or send any information saying that he had been removed from my case. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. AVOID THIS COMPANY AT ALL COSTS! They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. An Affordable Way for Customers to Get the Products They Need. Smile. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. Read real reviews online (not fake ones they add) and you will see what i'm taking about. You all broke your own protocol with this account and did not keep the consumer in mind. We have reached out to the customer and resolved the customers complaint to their satisfaction. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. Not to mention the wait time to speak with a rep. They told me they would not charge me, but did. If there is a customer service person from the company and not a helpless call center I would love to hear from you. I will never work with this company again! FlexShopper Lease-to-Own | Top Brands & Retailers Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. We are a lease to own company that provides consumers with 3 payoff options.1. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. This is a deceptive sales practice and is illegal. 5 Good credit is not necessary but not everyone with bad credit is approved. Experience the most up to date processors and touch technology. FlexShopper is a lease-to-own website that allows you to buy products now, Im going to have to pay for it!