Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. What went wrong? This review was chosen algorithmically as the most valued customer feedback. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. They will charge you well over the price that the hotel is actually charging. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. You paid Peter to pay Paul..Peter will charge you. Last updated on November 4, 2022. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). We repeated our complaints. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. What happened. CCI sent me a copy of their receipt. I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". Our $129.99 room cost ended up being a $191.50 charge on our credit card. After checking cc invoice a week later noticed I had a charge of 260cnd. Luckily, these institutions caught the intrusions and notified me. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. "Unfortunately, " she said, she could do nothing about it. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Similar Charges. This is a fraudulent website and a scam!! But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Which is false advertisement. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. This people are crooks that need to be put out of business. Customer Care © 2023 What's That Charge Having had a late start and 2 young children they decided to stay overnight in Ohio. And now Also be sure you have your R# for the reservation or they refuse . Immediately I got an alert on my phone for several charges. This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Share your photos and videos with others to prove the truth of your words. I booked accommodation at the Holiday Inn in Fiji and was overcharged. CCI sent me a copy of their receipt. Unable to obtain a duplicate receipt with joining their assistance tech's purchase of policy protection, Monster Resorts Group/Monster Vacations Group. We finally gave up. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. Bottom line I'm out $394.46 for nothing. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). The site said the charge would be $102 rate and that turned into a $160 charge. We wish we looked up this company ahead of time, or else we would not have purchased from this site. I like your comment Be careful when you book a room online. Thats wise advice. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. I do not even own a Mastercard. Hotel Booking Scam - WARNING: Do not use guestreservations.com "It is not included, unfortunately, " she said. Booked a reservation for a 2 night stay. Beware and verify your hotel reservation website. Caveat Emptor. We apologize for any inconvenience that this may have caused. Desired outcome: Ended up charging me $173.24 . I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. This will surely increase the credibility of your complaint. I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. We were lured to CCI through a web search for inexpensive lodging in New Orleans. You can also contact your bank or credit card company and dispute the charges and try to recover the money. They charged me 613.85 to book 5 rooms . Booked a room that should of cost 125cnd plus tax. Going to small claims. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. Nothing. Be careful when you book a room online. I called them within 15 minutes to cancel as I wont give business to misleading companies. COVID entered the picture again big time. I immedidately called my cc company to dispute the charges. Even though we canceled in the correct timeframe, CCI charged us $233.51 anyway. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Credit card statement showed a charge of 123.10. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . Anymore to tend to my aged needs. I have never heard of CCI and hope to never hear of them again. Ask the hotel to give you a room in the same or better category. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Theyre a rip off!!! Demand the hotel to pay for the drive to another hotel. Your password has been sent to the specified email address. > Be very careful of clicking on random web links after doing internet searches. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. Do not use them for any reservations!! Could be 30,000 pesos. On and by the way, the room at the Country Inn and Suites was crap. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. less. I'm sorry you lost money but you have to be careful who you give money to. ComplaintsBoard.com is a leading complaint resolution website on the Internet. How to Get a Refund on a 'Nonrefundable' Hotel Reservation I ask to speak with a manager, i got nothing. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. I've called several times with no result. Allegedly at a 3 star hotel, but the price seemed high for that. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. I then called the hotel directly and cancelled my reservations. This is totally misleading and overcharging any consumer . Submit a complaint and get your issue resolved. Sounds like you didnt realise the website address said Getaroom. They are a total scam and a fraud. I was then directed from the Cci representative as to the actions needed to cancel. There is NOBODY to talk to when you call the phone number!!!!. Did you complain to your credit card provider? Demand a room in another hotel of the same or better grade. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! more, You seem to have JavaScript disabled. They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. This is what happened to me. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. I made reservation for two separate room: On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. Also be sure you have your R# for the reservation or they refuse to talk to you. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum CcI reservations did the same to us and worse! What a dodgy lot and a first class CON. Yet to see any documentation from them to prove I agreed to those insane terms. Same thing happened to me with doubletree hotel. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. Just wondering if that is why you found no room booked upon arrival. Scammers target leading online travel agent Booking.com May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What have you learned to make travel easier? I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. He informed me that I could cancel but I wouldn't receive a refund. Got there and was told they had no pet friendly rooms. I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. Their phone tree is a NIGHTMARE and I was disconnected many times. I declined and am now disputing the charges with our credit card company. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. But according to charge, it was $30. Googled a local hotel. Extremely misleading and higher prices! In the process of disputing the excessive charge! When I searched their site I found no cancellation link. These people have terrible customer service, also clueless unbelievable!!!!!!. You should have done research first, Reed. The room smelled like mildew. He offered a 10% one time reduction or an $8.00 refund which I took in lieu of paying $102.27 for nothing.