We are constantly working hard to ensure our customers have the best mobile network we can give them. Gather up all your account information and call DirecTV at 1 (800) 531-5000. Our Microsoft certified engineers will take care of your network infrastructure, servers, work stations, and applications. Connect your business to the world, effortlessly. Your final bill will include the Early Termination Fee. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, The call handler Charlotte listened to my request and questions I felt comfortable talking with Charlotte and we were able to agree on a suitable phone and monthly payment. Your PAC is valid for 30 days, so remember to use it in that time or your number wont be moved, and itll stay with O2. My calls were answered quickly. Barbara Roper 4 days ago. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! It is always great to hear that our agents are providing a quality service. Compare our phone and broadband packages online. The Citizens Advice Bureau would be a good place to start. So things were out until about mid May. Aerial Direct MoneySavingExpert Forum In these cases, a Notice of Contract Termination spells out how a contract can be cancelled. more. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. Pamela Green Thank you! You can use this document if: You need to notify the party of the contract that it is being terminated, and you wish to let them know the termination date I have had other minor issues this year too but they were sorted by 02. 4. Try following your handsets user guide to confirm the SIM is in the right place. You will be asked for a pin code to access the voicemail. To keep using your device, please re-register your device in the MyO2 app. If you submit your request before 4 pm on a working day, your number should be transferred the next working day. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. !11, Hi Arnold, we appreciate you providing us with your excellent feedback. on Again, check all the cables are securely connected. Upon cancellation of this Contract for any reason, or upon Contract expiration, each party shall be released from all obligations to the other party arising after the date of cancellation or expiration, except for those that by their terms survive such cancellation or expiration. If a post answers your question. 09:09. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. It lets you make calls anywhere you have Wi-Fi, even when theres no mobile signal. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Company no. For a STAC, text STAC to 75075. You can then set different kinds of forwards from the phone. I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. customer Barbara Roper Contact your Account Manager if you have one. on on Aerial Direct - Has anyone managed to get out of the contract? UpCounsel accepts only the top 5 percent of lawyers to its site. Then, aerial told me they were sending me an initial resolution letter,for me to consider then get back to them, then they would make me a final resolution deadlock letter. They push you for a contract and then rack up the price using small print and a nonchalant attitude. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 For your security, only the account holder can cancel service. 16:01. Your lovely comments will be passed onto Charlotte, who will be pleased to hear that she was able to help you. 12:55, on Check with your Account Manager when your agreement ends. If you ever need us please don't hesitate to call us on 01329 558 558. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago, None None 05-10-2017 I have every confidence with Aerial Direct. UK PO15 5UA. 4 days ago, I made the call about S P Two We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. However, it must be returned in the original, unopened packaging. Your handset will usually alert you when there is a new upgrade available. 10:53. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and This website uses cookies. Share it with your network! It might help to check the network and phone settings on your mobile phone to make sure you dont have the divert all calls setting on, however, if the problem continues, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Excellent communication and information. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Network load and congestion can also affect this. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. business processes are adequately protected from information security and business continuity risks. There are five different ways you can do this - Send Sky a message via Facebook Messenger Send Sky a text on: 07786 200342. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. We will advise you and send you a replacement SIM card. Check your area To cancel your Sky TV subscription you will need to make direct contact. Clear precise and relevant answers to my questions.Completely happy with the responses and more useful information given than expected, a delight to get in touch with. DP She managed to shove my problem in few minutes. Deal alerts which were costing me 1.50 a time and also about my high bills Aerial Direct - Has anyone managed to get out of the contract? We provide our customers with award-winning services. When your SIM is locked you will be unable to make or receive calls or texts. Shirley Walters Really suprised that a company on the scale of 02 would partner themselves with Aerial. Downloading one song uses around 3 to 10MB. What's the O2 community and how to get started. Call 901 from your handset to access your voicemail. 5 days ago. i said, represeentations were made to me on the phone which i based my transactional decisions on, and they turned out to be false. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. on Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 4 days ago. What's the O2 community and how to get started. We are delighted to hear that you had a great experience with our service. Think its to do with your wireless signal? I have also found out that 36 month contracts to consumers were made illegal in 2011. Madeleine Lock If it is a particular number that cannot call in, check that they are not on the blacklist directory. Was this document helpful? Click here to see O2s other numbers and charges. I have been with Ariel direct since 2013 and could not fault them one bit! Replace the battery and turn your phone on without a SIM Give us a call on 01329 558 558 and we can help you get this unblocked. Your final bill will be based on the day you requested the transfer. I didn't realise that each time they were working about a year or 2 in advance of current contract end dates, and somehow i ended up stuck in about another 24 months or more of contract. 3 days ago, Anne Tune Aerial Direct, the largest direct business partner of O2. Ive got this exact same problem but with M & J Acquisitions and plan.com. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. on Noticed an additional cost on your bill? Were sorry youre leaving us. They explained everything in a non-technical way so it was easy to understand. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. Email. Hi Barbara, we appreciate you providing us with your excellent feedback. If you have more than one, please ensure you are connected to the right one. sorry for late reply but I have gained more experience with you and I have never been disappointed, Hi Ernest, we appreciate you providing us with your excellent feedback. Verification can help ensure real people write reviews about real companies. Please dont cancel your Direct Debit. In order for us to process your request please contact us on 01329 558 558. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. 3 days ago. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Spoke to a very nice and helpful lady which resolved the problem, customer Youll need to give this code to your new network provider to complete your switch. Termination of Contract by Mutual Consent, You need to notify the party of the contract that it is being terminated, and you wish to let them know the termination date, You want to ensure you keep a good relationship later on just in case you want to work together again. Aerial Direct is an award-winning, UK-based, managed communications expert. When i closed my company, my phone also started blowing the data limits on my tariff, just about the time they phoned to 'renew'. Want to take your current mobile number to a different network?